Help Centre

Frequently Asked Questions

Everything you need to know about Jasmine Matrimony

Getting Started

Is registration free?
Yes, basic registration is completely free. You can create a profile, view limited profiles, and send a limited number of interests on our free plan.
How old do I need to be to register?
Women must be at least 18 years old. Men must be at least 21 years old as per Indian marriage laws.
Can I register on behalf of a family member?
Yes, you can register on behalf of an immediate family member (son/daughter/sibling). The profile must clearly indicate this and the person must consent.

KYC & Verification

Why is KYC mandatory?
KYC (Know Your Customer) verification ensures the safety and authenticity of all members. Verified profiles get a trust badge, increasing their chances of receiving responses.
What documents are accepted for KYC?
We accept PAN Card, Voter ID, Passport, and Driving Licence as identity proof.
How long does KYC verification take?
Selfie-based verification (Mode A) typically takes 30 minutes to 4 hours. Manual document verification may take up to 24 hours.

Subscriptions

What are the subscription plans?
We offer Free, Premium, and VIP plans. Premium gives you unlimited interests and contact visibility. VIP includes a dedicated matchmaking manager and community access.
Can I cancel my subscription?
You can cancel auto-renewal at any time. The subscription remains active until the end of the paid period.
Do you offer refunds?
Subscriptions are generally non-refundable once activated. However, if you face technical issues caused by us, we may issue a prorated refund.

Privacy & Safety

Who can see my phone number?
Your phone number is only visible to members you have mutually accepted interest with. Guests and basic members cannot see contact details.
Can I hide my profile?
Yes. You can enable anonymous browsing from your privacy settings, which hides your profile from non-matched members.
How do I report someone?
Use the 'Report' button on any profile or contact our support team. All reports are reviewed within 24 hours.

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