Everything you need to know about Jasmine Matrimony
Getting Started
Is registration free?⌄
Yes, basic registration is completely free. You can create a profile, view limited profiles, and send a limited number of interests on our free plan.
How old do I need to be to register?⌄
Women must be at least 18 years old. Men must be at least 21 years old as per Indian marriage laws.
Can I register on behalf of a family member?⌄
Yes, you can register on behalf of an immediate family member (son/daughter/sibling). The profile must clearly indicate this and the person must consent.
KYC & Verification
Why is KYC mandatory?⌄
KYC (Know Your Customer) verification ensures the safety and authenticity of all members. Verified profiles get a trust badge, increasing their chances of receiving responses.
What documents are accepted for KYC?⌄
We accept PAN Card, Voter ID, Passport, and Driving Licence as identity proof.
How long does KYC verification take?⌄
Selfie-based verification (Mode A) typically takes 30 minutes to 4 hours. Manual document verification may take up to 24 hours.
Subscriptions
What are the subscription plans?⌄
We offer Free, Premium, and VIP plans. Premium gives you unlimited interests and contact visibility. VIP includes a dedicated matchmaking manager and community access.
Can I cancel my subscription?⌄
You can cancel auto-renewal at any time. The subscription remains active until the end of the paid period.
Do you offer refunds?⌄
Subscriptions are generally non-refundable once activated. However, if you face technical issues caused by us, we may issue a prorated refund.
Privacy & Safety
Who can see my phone number?⌄
Your phone number is only visible to members you have mutually accepted interest with. Guests and basic members cannot see contact details.
Can I hide my profile?⌄
Yes. You can enable anonymous browsing from your privacy settings, which hides your profile from non-matched members.
How do I report someone?⌄
Use the 'Report' button on any profile or contact our support team. All reports are reviewed within 24 hours.